Try before you pay. Free includes 25 talk messages and 25 agent messages a month, so you can test Mango on your own computer first.
Cancelling
- Cancel any time from your account page. There are no cancellation fees.
- Your plan stays active until the end of the month you paid for. After that you move to Free and are not charged again.
- Downgrading from Max to Pro takes effect at the end of your current month. Upgrading takes effect straight away.
When you can get a refund
You can ask for a full refund within 7 days of a payment if:
- you have not used your paid plan's extra messages in that period, or
- you were charged twice, or charged by mistake, or
- Ask Mango did not work on your computer and we could not fix it.
When we can't refund
- Requests made more than 7 days after the payment.
- Months in which the paid plan has been used, beyond the cases above.
- Part-used months after cancelling: your plan simply runs to the end of the month.
- Accounts paused for breaking the terms of use.
How to ask
Write to support@askmango.app with the subject "Refund request", from the email address on your account. Include the payment date and, if you have it, the Razorpay payment ID from your receipt. We reply within 2 working days.
When the money arrives
Approved refunds go back to the way you paid, through Razorpay, within 5 to 7 working days. UPI and wallets are usually quicker; cards and bank transfers can take the full time, depending on your bank.
Deleting your account
Deleting your account from the account page cancels any subscription straight away and removes what we keep about you. It cannot be undone.